We're working to build the capacity of Queensland's community legal centres to better measure and understand the outcomes of their work in the community within a shared sector outcomes framework.
- Builds on and adapt existing evaluation frameworks and methodologies that can be practically applied to our context;
- Provides practical resources to Queensland community legal centres to undertake outcome evaluation processes; and
- Contributes to building a sector culture of measuring and reporting on outcomes and impacts.
The project is important to the viability and sustainability of our member organisations, and their client communities, as:
- Funding and other resources are allocated based on evidence of need;
- There is increasing pressure on resources which requires community legal centres to make informed strategic decisions about service delivery; and
- Stakeholder communications and relationships at a community legal centre and sector level can be better informed.
The project was led and facilitated by The Incus Group with the guidance of sector-based steering group.
The toolkit consists of a number of resources to be used by community legal centres including:
- Theory of Change which informs the information that needs to be collected to measure a community legal centre's impact
- Client Survey
- Community stakeholder survey
- Justice system survey
- Volunteer survey.
These draft resources were tested at three trial community legal centres which provided important feedback about the resources and how they can be implemented in a busy and diverse sector.
The final toolkit Measuring the Impact of Community Legal Centres was launched at our Annual State Conference in March 2018.