During 2018-2019, Townsville Community Law moved all client services and community projects to CLASS and have shared their Electronic Document Management Guide with other CLCs looking to expand CLASS's functionality as a document management system.
Michael Murray from Townsville Community Law lead the project, completing a 6 month pilot and making adjustments based on feedback, and rolling out training and support to all staff.
While the process is still evolving, the benefits of this move include reducing paper management and physical storage, easier access to documents in and out of the office, reducing costs generally and increasing productivity.
Download the Guide below.
You can also view Townsville's webinar explaining the Guide here.