In 2017-18, organisations funded under the National Partnership Agreement on Legal Assistance Services 2015-2020 (NPA) are required to facilitate a survey to assess whether services are tailored to meet clients’ legal needs and capability levels.
95% of clients say they would recommend the legal centre to other people
96% of clients say staff listened to their legal problem in a friendly and respectful manner
94% of clients say staff helped them understand how to deal with their legal problem and provided them with options
94% of clients say they know where to get help if they have another legal problem in the future
DJAG has provided funding to Community Legal Centres Queensland to support CLCs to undertake the survey.
In June/July 2018, CLCs are required to report on the results of the survey, and resources are provided on this page to assist CLCs in their review and analysis.