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Energy hardship and concessions during COVID-19

In this webinar, learn about the rules around no disconnections during COVID-19, what the hardship rules are, what retailers are doing, and how to make complaints. The webinar will also go through what energy concessions and rebates are available, and what the new household utility assistance package means for your water bill.

The webinar will cover:

  • Australian Energy Regulator (AER) Retailer Hardship Guidelines   
  • AER COVID expectations of retailers 
  • Energy Charter retailer commitments 
  • Retailer behaviour monitoring 
  • Current Queensland concessions 
  • Household Utility Assistance Package 
  • Home Energy Emergency Assistance Scheme (HEEAS) 

This webinar is open to everyone, so register now. Be quick! We expect spots to fill quickly!

Date:
Tuesday, May 26, 2020
Time:
12pm AEST
Cost:
Free
Host:
QCOSS
Type:
Webinar