The Financial Protections Service is provided to middle-aged Queenslanders who are approaching retirement and undertaking financial decision making for later life.

The service facilitates access to and uptake of free and independent financial information and advice with a particular focus on improving financial resilience. Service partners will also undertake screening and referral for financial abuse.

There are ten participating Seniors Legal and Support Service (SLASS) and Elder Abuse Prevention and Support Service (EAPSS) organisations across Queensland who deliver the Financial Protections Service. SLASS and EAPSS are experts in providing legal, social work, financial counselling and mediation services to older Queenslanders. Links to these organisations can be found at the bottom of this page.

The Financial Protections Service has partnered with the National Seniors Financial Information Desk, an independent financial information service funded by National Seniors that aims to improve retirement information available to older Australians. The service was developed in consultation with the Financial Counsellors’ Association of Queensland.

The Financial Protections Service was co-designed by Caxton Legal Centre and the Townsville Community Legal Service and is funded by the Department of Communities, Disability Services and Seniors. The service guides, practice manual and training webinars were co-authored and developed by Bill Mitchell (Principal Solicitor, Townsville Community Law) and Melody Valentine (Solicitor, Caxton Legal Centre).

Watch Webinars

Part 1: Caxton Legal Centre

Introduction

View the Introduction video below, and download the PowerPoint slides here.

1. The Introductory Guide

View the Introductory Guide video below, and download the PowerPoint slides here.

2. The Outreach Guide

View the Outreach Guide video below, and download the PowerPoint slides here.

3. The Screening Guide

View the Screening Guide video below, and download the PowerPoint slides here.

4. The Referral Guide

View the Referral Guide video below, and download the PowerPoint slides here. You can also download helpful ‘dos and don’ts’ here.

5. The Practice Manual

View the Practice Manual video and examples below, and download the PowerPoint slides here. You can also view some example infographics: Example 1 and Example 2.

6. Communications

View the Communications video and examples below, and download the PowerPoint slides here.

Part 2: Townsville Community Legal Service

1. Welcome to the Program

View the Welcome video below, and download the PowerPoint slides here.

2. Introductory Module

View the Introductory video below, and download the PowerPoint slides here.

3. Ethics and Standards Module

View the Ethics and Standards video below, and download the PowerPoint slides here.

4. Knowledge Modules

Overview
View the Knowledge Overview video below, and download the PowerPoint slides here.

4.1. Ageing in Context

View the Ageing in Context video below, and download the PowerPoint slides here.

4.2. Context of Financial Abuse

View the Context of Financial Abuse video below, and download the PowerPoint slides here.

4.3. Understanding Financial Abuse

View the Understanding Financial Abuse video below, and download the PowerPoint slides here.

4.4. Impacts of Financial Abuse

View the Impacts of Financial Abuse video below, and download the PowerPoint slides here.

4.5. What Financial Abuse Looks Like

View the What Financial Abuse Looks Like video below, and download the PowerPoint slides here.

4.6. Key Decision Making Areas

View the Key Decision Making Areas video below, and download the PowerPoint slides here.

4.7. Risk and Vulnerability

View the Risk and Vulnerability video below, and download the PowerPoint slides here.

5. Skills Modules

Overview
View the Skills Modules Overview video below, and download the PowerPoint slides here.

5.1. Working with Older Persons

View the Working with Older Persons video below, and download the PowerPoint slides here.

5.2. Working with Capacity Issues

View the Working with Capacity Issues video below, and download the PowerPoint slides here.

5.3. Detection

View the Detection video below, and download the PowerPoint slides here.

5.4. Economic Abuse

View the Economic Abuse video below, and download the PowerPoint slides here.

5.5. Particular Groups

View the Particular Groups video below, and download the PowerPoint slides here.

5.6. Responding to Financial Abuse

View the Responding to Financial Abuse video below, and download the PowerPoint slides here.

5.7. Professionals Responding to Financial Abuse

View the Professionals Responding to Financial Abuse video below, and download the PowerPoint slides here.

6. Concluding and Recapping

View the Concluding and Recapping video below, and download the PowerPoint slides here.

Financial Protections Service Training