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Basic Rights Queensland

Basic Rights Queensland (formerly "Welfare Rights Centre") is a state-wide specialist community legal centre, providing free legal assistance, advocacy and legal services to people having problems with social security or disability discrimination.

Basic Rights Queensland provide state-wide telephone advice services only.

This centre can assist people who have a legal concern when dealing with Centrelink, people who have experienced discrimination based on their disability and/or employed women who have work related concerns. 

If your concern is a Centrelink matter and Centrelink has not yet made a decision, there is nothing on which to provide legal advice. If your concern is over Centrelink taking too long to make a decision, you should refer to Centrelink complaints first, before contacting Basic Rights Queensland

Disability Discrimination advice is means tested and is only provided to households with an annual income less than $67,000.

Mailing address:

GPO Box 496 


1800 358 511
(07) 3847 5532
(07) 3421 2500
Hours & appointment times:

General enquiries hours - 

Monday to Friday 9:30am to 4:30pm

Telephone advice times – ((07) 3847 5532 - (client use))

Monday to Friday 9:30am – 4:00pm


There may not be a qualified person available to take your call and answer your questions immediately, but callers are encouraged to leave their name, number and a brief description of their matter with our Administration staff and an appropriately qualified professional will return their call as soon as possible. 

Pre-booked appointment times - as required in follow up to telephone advice.

Key services:
  • Casework and representation
  • Community legal education
  • Information and referral
  • Legal advice
  • Publications and self help materials
Service delivery methods:
  • Phone advice
  • Publications
Specialist services & interest groups:
  • Disability
Areas of law:
  • Pensions and allowances / Social security
  • Employment (women only)
  • Disability Discrimination