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Changes to community legal centre service delivery in Queensland

Posted March 24, 2020

Many Community Legal Centres are adapting service delivery to keep their staff, clients, volunteers and broader communities safe.  You can read about the changes to services below:

Aboriginal and Torres Strait Islander Women's Legal Service NQ - Limiting face to face service. Phone and email assistance and enquiries available.

Aboriginal Family Legal Service Southern Queensland - Office closed. Phone and email assistance and enquiries available.

Basic Rights Queensland - Full services still available.

Bayside Community Legal Service Inc. - Moving current in-person appointments online. Service still available via web conferencing, emails and phone

Brisbane North Community Legal Service  - Office currently closed. Phone and email assistance and enquiries available.

Cairns Community Legal Centre - continuing to provide services via non face to face means.  Those wanting an appointment or who would like to refer a client are asked to contact the Centre via telephone or through the online enquiry form.

CARE Goondiwindi Community Legal Service - Modified services in the office to minimise contact. Phone and email assistance and enquiries available.

Caxton Legal Centre - Open for business but the office is closed. Lawyers and social workers providing legal assistance and social work supports to clients in all programs via phone, email and videoconferencing.

Central Queensland Community Legal Centre Inc. - Office closed to walk-ins. Phone and email assistance and enquiries available. Undertaking appointments via telephone, face time, zoom or skype. Outreach sites and evening clinics are currently suspended.

Environmental Defenders Office (Qld) (All offices) - Operations being undertaken remotely and online. Outreach workshops, seminars and other educational programs being offered as online webinars where applicable/available. Phone and email assistance and enquiries available.

Gold Coast Community Legal Centre Inc. - Providing advice via phone appointment until further notice. Clinics suspended. Phone and email enquiries available.

Hub Community Projects- Helping by phone. Phone and email assistance and enquiries available.

Institute for Urban Indigenous Health - Upcoming events postponed. In contact with current clients about changes to services.

Junkuri Laka Community Legal Centre Aboriginal Corporation - No information available

LawRight - Helping by phone. Phone and email assistance and enquiries available, with email being encouraged as the best form of contact.

LGBTI Legal Service Inc. - Temporary suspension of face to face appointments. Phone and email assistance and enquiries available.

Mackay Regional Community Legal Centre Inc. - Office open. Temporary suspension of face to face appointments. Phone and email assistance and enquiries available.

Moreton Bay Regional Community Legal Service Inc. - No information available

My Community Legal - Have temporarily cancelled advice services. Duty lawyer phone will remain operational under restricted hours for client enquiries (Tuesday: 9 am-12 pm, Wednesday: 11 am to 2 pm, Thursday 11 am to 4 pm). My Community Legal cannot provide legal advice by phone.

North Queensland Women's Legal Service Inc. (Townsville & Cairns) - Office closed to the public.  Have temporarily ceased providing face to face appointments/outreach/legal advice clinics. Phone, email and Skype assistance and enquiries available.

Pine Rivers Community Legal Service - Office open. Phone and email assistance and enquiries available. Thursday evening walk-in service will not be provided until further notice.

Prisoners Legal Service Inc. - No information on office services available.

Queensland Advocacy Inc. - Temporary suspension of face to face appointments. Phone and email assistance and enquiries available.

Queensland Indigenous Family Violence Service - Office will continue to remain open between the hours of 8:30 am to 5:00 pm Monday to Thursday and 8:30 am to 4:00 pm on Fridays. Temporary suspension of face to face appointments and outreach. Phone and email assistance and enquiries available.

Refugee and Immigration Legal Service - Office currently closed. Phone and email assistance and enquiries available.

Suncoast Community Legal Service Inc. - No information available.

TASC National Ltd - Moving to phone appointments only. Documents can still be dropped off at TASC offices if required. Phone and email assistance and enquiries available.

Taylor Street Community Legal Service - Face to face contact has been minimised. Phone and email assistance and enquiries available.

Tenants Queensland Inc. - Phone and email assistance and enquiries available.

Townsville Community Legal - Office closed to the public.  Have temporarily ceased providing face to face appointments/outreach/legal advice clinics. Phone, email and Skype assistance and enquiries available.

Women's Legal Service Inc. - Drop-in clinics are suspended. All assistance is triaged through the WLS Statewide Legal Helpline which remains open, Monday to Friday, 9 am to 3 pm - 1800 957 957.

YFS Legal - Drop-in clinics are suspended. Phone and email assistance and enquiries available.

Youth Advocacy Centre Inc. - Continuing to help our clients during normal office hours but limiting face to face contact. Staff will still have access to mobile phones and email. Phone and email assistance and enquiries available.