Willow*, a young adult with a serious chronic and life-threatening illnesses, wanted independence.
She was living at home trying to make ends meet by doing chores for her parents and there was a lot of family conflict, which worsened her health. She applied to Centrelink for a Disability Support Pension but was rejected and so she appealed. Eight months later she was still waiting on the decision.
Willow’s Mater medical team suggested she consult LawRight, which operates a legal service at the Mater Young Adults Health Centre.
LawRight discovered the appeal had not been processed and within 5 days Willow received $37,000 in back pay and her ticket to independence.