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Mackay Regional CLC helps Jamie* come out on top

Jamie* moved out of his rental property in April 2016, but despite believing he had done everything right, he never received his bond back. After contacting the Residential Tenancy Authority (RTA), he learned the real estate agent had claimed the entirety of the $1,920 bond.

Currently, both a tenant and a real estate agent can claim a bond lodged with the RTA without the other party’s signature. Although the RTA had sent a Notice of Claim to Jamie, as often occurs with renters, the address on record was that of the property he had just left. As the 14 day period for lodging a dispute had passed, Jamie was unable to dispute the real estate agent’s claim for the bond with the RTA.

Fortunately, Mackay Regional Community Legal Centre was able to help Jamie recover his bond. The team was able to support Jamie in filing the case with QCAT, and help him achieve a positive result through mediation.

Mackay Regional Community Legal Centre team warns Jamie’s story is all too familiar, with bond disputes being the number one issue among renters. While continuing to help tenants fight for their rights, the CLC also advocates for reform of this area of law.


* Not client's real name