Tenants Queensland Palm Beach office on the Gold Coast recently assisted Susan* to apply for an urgent application to QCAT seeking termination on the grounds of excessive hardship.
Following the death of her partner, Susan tried to negotiate a Mutual Termination Agreement with her real estate agent, who was sympathetic, but said that the owner was refusing to allow Susan to break her lease early.
Tenants Queensland assisted Susan by providing telephone advice and then partially completing the QCAT application form with advice on how to complete the rest of the form, and how to lodge the application at QCAT. Tenants Queensland also explained to Susan what she needed to do meet their obligations when exiting the property, including relevant legislation, exit condition reports, and how to claim a refund of the bond.
Susan told Tenants Queensland that the real estate agent had offered a Mutual Termination Agreement which gave her enough time to move out and arrange for the bond and carpet clean. The owner of the property had also agreed to hand back the bond minus the last water bill.
Susan was delighted with the outcome and the help from Tenants Queensland.
* This is not her real name.