Published on February 10, 2025
Applications close: No Deadline – please apply as soon as possible
The role in our Brisbane office is offered on a full-time basis until October 2025.
About the Role
This vital client-facing role will be the first point of contact for many survivors seeking assistance from Knowmore Legal Service. As such, Intake Officers will deliver high quality telephone and face-to-face services to provide clients with information about Knowmore’s service delivery programs, gather relevant information from clients, work with clients to understand their legal issues and rights, and to identify, prioritise and action clients’ legal and support needs through referrals to in-house and external services.
Selection Criteria Qualifications
- Demonstrated ability to engage effectively with clients who have been impacted by complex trauma and to provide appropriate, trauma-informed support.
- Knowledge and understanding of the dynamics, complexities, and legal and social consequences of child sexual abuse.
- Demonstrated understanding of the issues affecting Aboriginal and Torres Strait Islander peoples and experience in providing culturally safe services to Aboriginal and Torres Strait Islander people and people from culturally and linguistically diverse backgrounds.
- IT proficiency, including being highly skilled in effective client file management, data collection, and note-making on databases, in addition to proven ability to use Microsoft Office.
- Experience in appointment booking management.
- Experience in the use of digital telephone systems and software.
- Excellent organisational, time management, and administrative skills that support the capacity to prioritise and manage a diverse range of client matters and tasks in an effective and timely way.
- Highly developed interpersonal skills with the proven ability to build effective relationships and communicate with a diverse range of people, including both face-to-face and online-only relationships.
- Demonstrated ability to work independently and use initiative.
- The ability to work collaboratively, flexibly, and respectfully within a multi-disciplinary team to achieve high level operational performance.
- An awareness of issues of confidentiality and privacy relating to clients of a legal service and the ability to act professionally and within the boundaries of Knowmore’s practice.
- A commitment to self-care, resilience, and ongoing professional development.