Applications close 9 December
Caxton Community Legal Centre is a community legal centre whose purpose is to promote and protect human rights in Queensland through access to justice. Caxton provides accessible legal information so people know their rights and can prevent or respond to legal problems. Prioritising those who experience disadvantage, trauma and marginalisation, Caxton provides free, high-quality legal assistance and social supports.
This is an intake social work role focused on triaging calls/emails/agency referrals from people seeking help with elder abuse issues primarily, but also issues of guardianship, future planning for financial safety or other enquiries from seniors. This role supports the Seniors Legal and Support Service (SLASS) but may also be called upon to assist in other intake duties from time to time.
Key accountabilities
- Conduct high quality intake processes to build client rapport, identify client needs, assess against eligibility criteria, triage for appropriate service access, book appointments and provide tailored information and referrals.
- Undertake administrative tasks relevant to intake including data entry, file management, conflict checking, administering an intake inbox.
- Liaise with key stakeholders in support of the client accessing the Centre’s services.
- Provide administrative and practical support to the lawyers and social workers in the SLASS team.
- Provide community education support including assisting with preparing community education resources and sometimes attending community education sessions and providing information to attendees.
Essential requirements
- Member of the Australian Association of Social Workers or eligible for membership.
- Strong communication skills, particularly in obtaining information from clients, some of whom maybe highly stressed
- A good level of computer literacy and competency in major administration software packages such as Microsoft (Outlook, Excel, Word) and SharePoint
- Good organisational and time management skills for well-paced phone intake alongside other tasks
- Ability to appropriately deal with sensitive and highly confidential information with a high level of tact, discretion and judgement
- Some evening work may be required
- Depending on health laws and regulations, vaccinations can be mandatory in order to work with vulnerable clients and/or be in the workplace. For example, some clients live in residential age care facilities which at times are required by law/regulation to ensure visitors are vaccinated and wear personal protective equipment.