Change can be challenging, particularly when transitioning to new technology or systems. To help ensure a successful and collaborative technology transition, is it important to understand your CLC’s business needs, engage your stakeholders, plan for and communicate changes, provide targeted training, manage risks and establish continuous feedback channels and improvements.
In this webinar, Ken Porter, Director, Automation & Client Solutions and Max Madden, Senior Consultant at Minter Ellison will guide you through a range of useful processes and strategies to support technology change in your CLC. This session is supported by a series of fact sheets that offer high-level introductions to industry best practices for technology change management, that Minter Ellison curated for digital transformations similar to the one your CLC is undertaking. These resources will be contextualised during the session to help you effectively transition from the current CLASS database to your centre’s new client or case management system (CMS).
Join us to gain insights on how to use these artefacts effectively, understand the general principles of managing technology change, and get answers to your questions in a supportive environment.
You can download the following fact sheets to support your CMS transition and change management:
- 1. Intro to Change Management in Tech Transitions
- 2. Understanding your organisational needs and requirements gathering
- 3. Basic planning and scheduling for change
- 4. Training and support strategies
- 5. Managing change and overcoming resistance
- 6. Measuring success and continuous improvement
- 7. Managing risks and issues in technology projects
- Managing Technology Change [Full set]
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