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Measuring our impact

legal aidWe're working to build the capacity of Queensland's community legal centres to better measure and understand the outcomes of their work in the community within a shared sector outcomes framework.

Our project:

  • Builds on and adapt existing evaluation frameworks and methodologies that can be practically applied to our context;
  • Provides practical resources to Queensland community legal centres to undertake outcome evaluation processes; and
  • Contributes to building a sector culture of measuring and reporting on outcomes and impacts.

The project is important to the viability and sustainability of our member organisations, and their client communities, as:

  • Funding and other resources are allocated based on evidence of need;
  • There is increasing pressure on resources which requires community legal centres to make informed strategic decisions about service delivery; and
  • Stakeholder communications and relationships at a community legal centre and sector level can be better informed.

The project was led and facilitated by The Incus Group with the guidance of sector-based steering group. 

The toolkit consists of a number of resources to be used by community legal centres including:

  • Theory of Change which informs the information that needs to be collected to measure a community legal centre's impact
  • Client Survey
  • Community stakeholder survey
  • Justice system survey
  • Volunteer survey. 

These draft resources were tested at three trial community legal centres which provided important feedback about the resources and how they can be implemented in a busy and diverse sector.

The final toolkit Measuring the Impact of Community Legal Centres was launched at our Annual State Conference in March 2018.

Evidence and analysis of legal need

Under Queensland government policy and the National Partnership Agreement on Legal Assistance Services (NPA), planning for legal assistance services requires evidence and analysis of legal need: The... > more

2018 client surveys

In 2017-18, organisations funded under the National Partnership Agreement on Legal Assistance Services 2015-2020 (NPA) are required to facilitate a survey to assess whether services are tailored to... > more