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Consumer credit, debt and insurance

Community Legal Centres Queensland believes that there is a need for transparency in dealings with consumers in the areas of credit and insurance in order that they are not put at risk of falling into debt or lacking appropriate cover. 

Community Legal Centres Queensland supports the Competition and Consumer Act 2010 (Commonwealth) and the Fair Trading Act 1989 (Queensland) to the extent that these acts support consumer rights in dealings with credit, debt and insurance. 

Community Legal Centres Queensland advocates: 

  • measures that will reduce exploitative or irresponsible practices on the part of lenders and insurers;
  • a robust system to monitor industry compliance; and
  • Mechanisms to support consumers to obtain a just outcome where they have been dealt with unfairly.

Listed below are a range of research papers, submissions, news articles and items of interest that provide additional information on this subject area.


Related webinars

Debt vultures

Thursday, March 30, 2017
‘Debt vultures’ are firms that promise to help consumers in financial hardship or with listings of payment defaults on their credit reports, but ASIC has shown that these firms often rely on h > more

Assisting your client with payday loans and consumer leases

Monday, June 26, 2017
Payday loans, rent-to-buy schemes and consumer leases, and other small amount credit contracts (SACCs) are used by community legal centres’ clients facing financial hardship, but often spiral > more

Social security overpayments and debt recovery: Recent developments

Tuesday, November 14, 2017
Social security debt recovery has received significant recent media attention. > more

National legislative changes to payday lending and predatory leases

Monday, April 30, 2018
Consumer leases and payday loans are often targeted at the most vulnerable members of society. > more

Managing financial difficulty and debt: A financial counselling perspective

Tuesday, May 8, 2018
As community professionals working to help disadvantaged and vulnerable people, it's important to understand the financial difficulties our clients sometimes face. > more

The impact of problem gambling

Wednesday, August 22, 2018
Problem gambling is a serious issue, resulting in considerable social and economic costs to gamblers, their families, employers, taxpayers and services. > more

A practical guide to total and permanent disability claims – financial relief for permanent disablement (ill or injured)

Thursday, February 11, 2021
Many people who are permanently ill or injured will have worked at some time during their lives, however ASIC reports that a significant number of people do not know they may be able to claim > more